Privacy Policy

Last updated: June 1, 2026

1. Who We Are

Floral Keepsakes by Lauri is a floral preservation studio located at 46 Bush Hill Rd, Hudson, NH 03051.
You can contact us at fkbl@comcast.net or 603-882-6977.
This Privacy Policy explains what information we collect when you use our website, place an order, or communicate with us, how we use that information, and how we protect it.

2. What Information We Collect

When you place an order or book an appointment, we may collect your name, email address, phone number, billing address, event details
(such as names, dates, and order-related information), and payment-related information.
Payment details are processed securely by our payment provider, and we do not store your full payment card number on our website.

When you book an appointment through Google Calendar or related scheduling tools, we collect the information you provide in the booking form,
including your name, email address, phone number, and order number if applicable.

When you browse our website, we may automatically collect limited technical information such as your IP address, browser type, device information,
and pages visited for security, analytics, and site performance purposes.

3. How We Use Your Information

We use your information to process and fulfill your order, provide customer support, communicate with you about your keepsake,
send appointment confirmations and reminders, notify you when your keepsake is ready for pickup, and send order-related text messages if you have
expressly opted in to receive them.

We do not sell your personal information. We do not use your information for third-party marketing or promotional campaigns.

4. SMS Communications

If you provide your mobile phone number and explicitly consent, we may send you transactional SMS messages related to your order,
including order confirmation, status updates, appointment reminders, and pickup notifications.
Message frequency varies based on your order activity. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. You can also contact us directly at
fkbl@comcast.net or 603-882-6977 for help.

SMS consent is not shared with third parties, affiliates, or lead generators for marketing or promotional purposes.
Mobile opt-in data will not be sold or shared with third parties for marketing or promotional purposes.

5. Consent for Text Messaging

We collect SMS consent through an unchecked checkbox presented during checkout.
That checkbox is optional and is used only to request consent for transactional order-related text messages from Floral Keepsakes by Lauri.
Providing consent to receive SMS messages is not required to make a purchase.

If you do not opt in, we will not send you order-related SMS messages through this program.
If you later withdraw your consent, we will stop sending SMS messages except as needed to confirm your opt-out request.

6. Third-Party Services

We use trusted third-party services to operate our website and business, including WooCommerce, WordPress hosting providers,
payment processors, Google Calendar, Twilio, and Zoho CRM.
These service providers may process your information only as needed to provide services on our behalf.

Twilio is used to send order-related SMS communications.
Google services may be used for scheduling and calendar-based appointment management.
Zoho CRM may be used for internal customer and order management.
These providers are not authorized to use your information for their own independent marketing purposes.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to keep your shopping cart working, remember site preferences,
improve website functionality, and understand how visitors use the site.
You can control cookies through your browser settings, but disabling cookies may affect parts of the website.

8. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access,
loss, misuse, or disclosure.
Our website uses SSL encryption, and payment processing is handled by secure third-party providers.

9. How Long We Keep Your Information

We retain order and contact information for as long as necessary to fulfill your order, provide customer support,
comply with legal obligations, enforce our agreements, and resolve disputes.
If you would like us to review or delete your information where applicable, please contact us directly.

10. Your Rights

Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you,
request corrections, request deletion, and opt out of SMS communications at any time.
To make a request, contact us at fkbl@comcast.net or 603-882-6977.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
When we do, we will revise the “Last updated” date at the top of this page.
Your continued use of our website after changes become effective means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Floral Keepsakes by Lauri
46 Bush Hill Rd
Hudson, NH 03051
fkbl@comcast.net
603-882-6977