Terms and Conditions

Last updated: June 1, 2026

Welcome to Floral Keepsakes, these Terms and Conditions (“Terms”)
govern your use of our website, floralkeepsakesbylauri.com,
and the products and services we provide. By using our website or placing an
order, you agree to these Terms.

1. About Us

Floral Keepsakes is a flower preservation studio located in Hudson,
New Hampshire. We preserve and frame flowers from weddings, memorials, and
other meaningful occasions into custom keepsakes.

2. Orders and Payment

When you place an order through our website, you agree to provide accurate
and complete information. All prices are listed in U.S. dollars. Payment is
collected at the time of order through our secure checkout. We reserve the
right to refuse or cancel any order where necessary.

3. Flower Preservation Process and Timelines

Flower preservation is a detailed, multi-step process that takes time.
Estimated completion timelines are provided as a guide only and may vary
depending on the flowers, product selected, and current studio volume.
Because each keepsake is handmade from natural materials, slight variations
in color, texture, and appearance are expected and are not considered defects.

4. Custom and Made-to-Order Products

Our products are custom made for each customer. Because of the personalized
nature of our work, orders generally cannot be canceled or refunded once
preservation work has begun. If you have any concerns about your order,
please contact us as soon as possible.

5. Shipping and Pickup

Completed keepsakes are made available for pickup or shipment as arranged at
the time of order. We are not responsible for damage that occurs after a
package leaves our studio, although we will assist with carrier claims where
reasonably possible.

6. SMS / Text Message Program Terms and Conditions

Program Name: Floral Keepsakes SMS Updates

Program Description:
If you provide your mobile phone number and explicitly consent by checking the optional SMS checkbox during checkout, you agree to receive transactional text messages from Floral Keepsakes related to your order. These messages may include order confirmations, order status updates, appointment reminders, and pickup notifications. This program is strictly for transactional notifications and does not include marketing or promotional messages.

Consent:
Providing consent to receive SMS messages is not a condition of purchase. You are not required to agree to receive text messages in order to place an order. Only customers who manually opt in will receive SMS messages through this program.

Message Frequency:
The number of messages you receive will vary depending on the status and activity of your order. Generally, you will receive a limited number of messages related to each specific order.

Message and Data Rates:
Message and data rates may apply. These charges are billed by and payable to your mobile service provider. Floral Keepsakes does not charge a separate fee for text messages.

Opt-Out Instructions:
You can cancel SMS messages at any time by replying STOP to any message you receive from us. After you reply STOP, you may receive one final confirmation message confirming your opt-out. After that, you will no longer receive SMS messages from this program unless you opt in again.

Help:
If you need assistance, reply HELP to any message or contact us directly at fkbl@comcast.net or 603-882-6977.

Carrier Disclaimer:
Carriers are not liable for delayed or undelivered messages.

Privacy:
We do not sell, rent, or share your mobile number, SMS consent, or mobile opt-in data with third parties, affiliates, or lead generators for their marketing or promotional purposes. For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.

7. Intellectual Property

All content on this website, including text, images, logos, designs, and
other materials, is the property of Floral Keepsakes and may not be
copied, reproduced, or distributed without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Floral Keepsakes  is not
liable for any indirect, incidental, special, or consequential damages
arising from the use of our website, products, or services.

9. Changes to These Terms

We may update these Terms from time to time. Any changes become effective
when posted on this page, and the “Last updated” date will reflect the most
recent revision.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Floral Keepsakes
46 Bush Hill Rd
Hudson, NH 03051
fkbl@comcast.net
603-882-6977